In order to be able to offer you the highest quality services so that you can enjoy your trip to the fullest, there are a series of general conditions and terms that must be met if you rent a vehicle with us.
1. Drivers:
The minimum age to drive a rental car is 23 years old and a minimum experience of 1 year is required. In the event that one of these two conditions is not met, there is the possibility of contracting complementary insurance worth €11 per day. The car may only be driven by the persons duly accredited in the contract. Otherwise, the insurance, or insurance contracted, will lose its validity.
2. Online payment:
The client has the option of paying the rent online through our website, in this case, they will obtain the discount that appears in the offer of the month. Debit and credit cards are accepted for payments on the web.
3. Bookings:
Bookings more than three months in advance must be paid at the time of booking in order to benefit from the price. Book online and take advantage of the discount.
4. Additional drivers:
Each additional driver is €4 per day.
5. Cancellations:
There’s no charge for the modification or cancellation of bookings, 48 hours in advance.
In the event that the client, once rented, decides to return the car before the end of the contract, the rental company won’t return any amount in cash or make a refund on the charge card.
6. What do our rates include?
In the final price is included: rental price, airport taxes, taxes, unlimited mileage, comprehensive insurance. Nothing else needs to be added except the extras you select. No withholding is required in the account or on the card, unless you choose the Basic Pack.
7. Comprehensive insurance without excess or with excess:
In our prices, we have three insurance options to contract.
-1º Basic Pack: That includes an all-risk insurance with excess that goes from €950 to €1,250 depending on the rented group. The excess or deposits will always require a credit or debit card.
-2nd Standard Pack: Includes comprehensive insurance without excess. Does not include roadside assistance. No amount is withheld.
-3rd Premium Pack: Includes comprehensive insurance without excess and road service without restrictions. No amount is withheld.
8. Theft inside the vehicle:
In no case does the insurance cover the theft of objects inside the vehicle.
9. Car key:
The loss, breakage or misuse of the car key is not covered by any insurance, so if during the rental period you lose, break or misuse the key, you must pay €250 upon delivery of the new key, and if you want it at home, a charge of €1.8 per km will be added from our central office in Palma, round trip.
10. Fuel:
The erroneous refuelling has a charge of €350 regardless of the insurance Pack contracted, plus the crane expenses. The cars will always be delivered full.
11.GPS:
There is the possibility of renting a GPS navigator at a price of €6.5. A deposit of €150 is required.
12. Documentation to present:
Driving licence and valid ID.
13. Fines:
All fines will be borne by the main driver of the car, and €50 will be charged for each resource, or driver identification.
14. Car model:
Delivery of a car model cannot be guaranteed. Cars are booked by group, not by model.
15. Delivery of the car:
The delivery of your car will be made at the address indicated in the booking, including any address in Mallorca, and the deliveries at the Airport will be made on the fourth floor of the car park in the H/H zone.
16. Signature of the contract:
By signing the contract, the client declares to have read and accepted the conditions set out on this page.
17. Return of the car:
Returning the car to a place other than the one indicated in the contract, unless indicated in writing by the client, has a minimum cost of €50, plus €60 per day until the location of the vehicle.
18. Contract cancellations:
The company won’t make any monetary refund if the customer decides to return the car before the contract expires.
19. Contract extensions:
They must be done with a minimum of 48 hours before the end of the contract, otherwise the contract will be terminated.
20. Company:
The company reserves the right to cancel the delivery of the booked car, if it understands, or there are doubts about the client's financial capacity, shows symptoms of drunkenness, being under the influence of drugs or presents obvious symptoms of inability to drive, due to previous or negative reports that are in the possession of the rental company.
21. Payment of rent:
Payment will be made either in advance or upon delivery of the car. All credit and debit cards are accepted, except American Express and Diners. Prepaid or virtual cards are not accepted.
22. Contact:
You can contact us by:
Email: info@mallorcar.com
Phone office: 871032520
WhatsApp: 658 198 481
Mobile 658 198 481
23. Express deliveries:
Express delivery, which costs €10, guarantees preferential treatment for car delivery with a maximum wait of 20 minutes. Except in the Premium Pack that is included in the price.
24. Part of the accident:
The preparation, follow-up and conclusion of an accident report has a cost of €50.
25. Non-Smoking Cars:
All our cars are Non-Smoking cars. Smoking is prohibited in our cars.
In the case of detecting that the client has smoked in the car, a charge of €50 will be applied for cleaning.
26. Covid-19 Cancellation Insurance:
Hiring this cancellation insurance, €3 per booking, you’ll receive 100% of the amount paid, being able to cancel, in writing, at any time.
27. Return once the contract has expired:
In the case of returning the car, once the contract has expired, and after the courtesy half hour (30 minutes), the client must pay a penalty of €50 plus one day's rent, until the car is recovered.
28. Flat tire:
In the event of suffering a flat tire and having contracted all-risk insurance, the customer will not pay for the repair, but must replace the damaged wheel by their own means.
